Etiquette for Teens and Adults

Why etiquette exists, how manners differ from etiquette, and what to do when customs differ.

1. Why Etiquette Exists
2. Manners and Etiquette
3. When Customs Differ

Place settings informal to formal, bread and glasses, the napkin, American and Continental styles, courses, tricky foods, toasts, restaurants, the bill and tipping.

1. Reading a Place Setting
2. The Formal Place Setting
3. Using the Napkin
4. Bread and Glasses
5. American and Continental Styles
6. Resting and Finished Positions
7. Courses and Service
8. Tricky Foods
9. Toasts
10. Restaurant Manners
11. Who Pays and Splitting the Bill
12. Tipping in the U.S.

Introductions, forms of address, handshakes and other greetings, and small talk.

1. Making Introductions
2. Forms of Address
3. Handshakes and Other Greetings
4. Small Talk

Invitations and replies, arriving and leaving, host gifts, hosting a dinner, and overnight guests.

1. Invitations
2. Replying to an Invitation
3. Arriving and Leaving
4. Host Gifts
5. Hosting a Dinner
6. Overnight Guests

Thank-you and condolence notes, letters, addressing envelopes, and email.

1. Thank-You Notes
2. Condolence Notes
3. Writing a Letter
4. Addressing an Envelope
5. Email Manners

Phones in company and in public, texting and messaging, social media, and video calls and meetings.

1. Phones in Company and in Public
2. Texting and Messaging
3. Social Media
4. Video Calls and Meetings

Interviews, dress codes decoded, meetings, and shared spaces like the office kitchen.

1. Job Interviews
2. Dress Codes Decoded
3. Meetings
4. The Office Kitchen and Shared Spaces

Weddings, funerals and visiting the bereaved, hospitals and new babies, and gifts and regifting.

1. Wedding Guests
2. Funerals and Memorials
3. Visiting the Bereaved
4. Hospital Visits and New Babies
5. Gifts and Regifting

Borrowing and lending, being a good neighbor, travel courtesy, and customs in other countries.

1. Borrowing and Lending
2. Being a Good Neighbor
3. Travel Courtesy
4. Customs Abroad

Forgetting a name, spills, someone else's slip, rude remarks, and declining or saying no gracefully.

1. Forgetting a Name
2. Spills and Accidents
3. When Someone Else Slips
4. Answering a Rude Remark
5. Declining and Saying No

Asking and answering kindly, courtesy on a date, and the posture and presence that put people at ease.

1. Asking and Answering
2. Courtesy on a Date
3. Posture and Presence